Cognisent 2.0 1.25

New message push with customizable alert modes.

• Protocol-based escalation for following up on unread messages.
• Secure chat functionality among your team members.
• Set reminders for any follow-up tasks.
• Forward any message to someone else.
• Return or record calls from the app and mask your number on caller ID.
• Comments and callbacks are logged with the time and duration of the call.
• Messages reside on our secure datacenter with username and password protection.
• Use biometrics for authentication.
• Complete documentation from message origination to callback.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.